tag:sellics-system.statuspage.io,2005:/historySE Status Status - Incident History2024-03-08T14:47:46+01:00SE Statustag:sellics-system.statuspage.io,2005:Incident/53312012020-10-15T17:53:21+02:002020-10-15T17:53:21+02:00Sponsored Products missing product targeting performance between 2020-10-07 and 2020-10-14 (US/CA marketplaces)<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:53</var> CEST</small><br><strong>Resolved</strong> - Amazon reports that this incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:59</var> CEST</small><br><strong>Identified</strong> - Amazon's API team is reporting that the Sponsored Products product targeting data is not being transferred for the period of October 7th - October 14th. This data will be missing in the PPC Manager in Sellics for US and CA marketplaces. We await updates from Amazon's team. Thank you for the patience.</p>tag:sellics-system.statuspage.io,2005:Incident/48462132020-09-23T16:19:18+02:002020-09-23T16:19:18+02:00PPC integration/Reintegration fails in some cases<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>16:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>15:40</var> CEST</small><br><strong>Investigating</strong> - In a sparse number of cases, the integration of a PPC advertising account results in a fail. The same case applies for users attemping a reintegration.<br />Thank you for the patience</p>tag:sellics-system.statuspage.io,2005:Incident/44953642020-07-03T13:11:23+02:002020-07-03T13:11:23+02:00Understated sales data seen for all advertisers June 4th- June 6th, All Marketplaces.<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:32</var> CEST</small><br><strong>Identified</strong> - Amazon's API team is reporting an understated level of sales for the period of June 4th-June 6th. This will be seen in the Profit and PPC pages in sellics. We await updates from Amazon's team. Thank you for the patience.</p>tag:sellics-system.statuspage.io,2005:Incident/38037042020-06-30T13:28:23+02:002020-06-30T13:28:23+02:00Increased delay for all inbound support inquires<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>12:22</var> CEST</small><br><strong>Investigating</strong> - En/DE<br />Due to the current situation of COVID-19 and the far reaching implications, Sellics has an increased wait time on all inbound support messages. Rest assured we are trying to focus on our customers in these turbulent times and appreciate your patience in the matter. We have a dedicated COVID-19 webpage aimed at supporting our clients which can be found here: https://sellics.com/updates-amazon-businesses-covid19/<br /><br />Lieber Sellics user, aufgrund der aktuellen Situation des COVID-19 Weltweit und dessen weitreichenden Auswirkungen hat Sellics eine längere Wartezeit für alle eingehenden Support Nachrichten. Seien Sie versichert, dass wir in diesen schwierigen Zeiten uns auf unsere Kunden konzentrieren und wir bedanken uns schonmal für Ihre Geduld in dieser Angelegenheit.<br />Wir haben eine spezielle COVID-19-Webseite zur Unterstützung unserer Kunden, die Sie hier finden: https://sellics.com/updates-amazon-businesses-covid19/</p>tag:sellics-system.statuspage.io,2005:Incident/42074302020-06-30T13:28:08+02:002020-06-30T13:28:08+02:00PPC - Drop in conversion data<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>13:55</var> CEST</small><br><strong>Identified</strong> - The Amazon Advertising API team has informed that they are experiencing a drop in conversion data that comes from reports starting May 18, 2020.<br />This means that reported sales are likely lower than they actually are. Once Amazon provides a fix our team will repull reports from all affected days in order to populate the data in all accounts.<br />We will inform our clients here as soon as the data is complete.</p>tag:sellics-system.statuspage.io,2005:Incident/33308282019-12-17T14:53:01+01:002019-12-17T14:53:01+01:00Profit 2 currently not accessible for multiple users<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>14:53</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:27</var> CET</small><br><strong>Investigating</strong> - Some users are also missing recent sales & ppc data in the Profit dashboard.<br /><br />The root cause for both issues have been found.<br /><br />We aim to find a solution by tomorrow, probably later today. Apologies for the inconvenience! :/</p>tag:sellics-system.statuspage.io,2005:Incident/32804442019-12-09T11:19:33+01:002019-12-09T11:19:33+01:00Automation Rules not triggering actions in the past few days<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:19</var> CET</small><br><strong>Resolved</strong> - Everything back to normal with daily rule triggering! Apologies again for the trouble. We wish you a great final Christmas sales push!</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:21</var> CET</small><br><strong>Identified</strong> - The root cause has been identified. Although a permanent solution is not quite there yet, we are implementing temporary workarounds to have to the rules triggering on a less frequent basis (ie. not daily, but every 2-3 days). Apologies again for the trouble at this very inconvenient time of the year!</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:23</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting part of our user base. We apologize for any inconvenience caused by this and hope to have this resolved very soon!<br /><br />In the meantime, allbeit not a perfect alternative, we'd advise to use our bulk editing feature to optimize your listings as deemed necessary. This can be done easily within the Optimize tab as shown here:<br /><br />http://help.sellics.com/en/articles/3524460-how-to-bulk-edit-campaign-budgets-target-bids</p>tag:sellics-system.statuspage.io,2005:Incident/31601292019-10-31T12:38:47+01:002019-10-31T12:38:47+01:00Cockpit Widgets & Product Dashboards: Sales data missing since Oct. 27 (start of Fall back / Winter time)<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>12:38</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:50</var> CET</small><br><strong>Identified</strong> - The root cause has been identified and a solution should be ready and deployed by tomorrow morning!</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:22</var> CET</small><br><strong>Investigating</strong> - Unfortunately winter has come, and with it an issue with displaying sales in the Cockpit widgets and product detail pages since the winter time switch. Our developers have been informed and working on a solution. <br /><br />The data should still be available within the Profit dashboard though.<br /><br />Apologies for the inconvenience and thank you for your patience!</p>tag:sellics-system.statuspage.io,2005:Incident/29828562019-10-30T14:57:05+01:002019-10-30T14:57:05+01:00Increased Support Response Times expected<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>11:06</var> CEST</small><br><strong>Investigating</strong> - There is still an influx of enquiries due to the Profit and Keyword Harvesting Rules Betas, while internally some of our team members are inconveniently suffering from illness at this time.<br /><br />Apologies for any inconvenience and thank you for your patience!<br /><br />PS. in the meantime, if you haven't already, you may want to check our FAQs on the new Profit and Keyword Rules:<br /><br />http://help.sellics.com/en/collections/1370595-sales-profit<br />http://help.sellics.com/en/articles/3215848-how-do-keyword-rules-work</p>tag:sellics-system.statuspage.io,2005:Incident/31542782019-10-29T01:19:12+01:002019-10-29T01:19:12+01:00Performance and Sales-Profit tables on Cockpit widget missing<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>01:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>00:04</var> CET</small><br><strong>Investigating</strong> - Our team has taken notice of the absence of the Performance and Sales-Profit tables on the Cockpit tool and is currently working to have them restored to the affected accounts.<br /><br />We apologise for any inconvenience caused and thank you for your patience!<br /><br />In lieu of the above-mentioned functions, please click directly on the Profit Beta widget to get access to the sales data.</p>tag:sellics-system.statuspage.io,2005:Incident/31356122019-10-24T15:42:29+02:002019-10-24T15:42:29+02:00Keyword tool resulting in error 500 for many users<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:42</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>17:41</var> CEST</small><br><strong>Investigating</strong> - We are working on addressing this. Thank you for the patience.</p>tag:sellics-system.statuspage.io,2005:Incident/29680222019-10-22T21:50:43+02:002019-10-22T21:50:43+02:00Profit: Sudden drop in sales / only PPC sales showing<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>21:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:24</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Investigating</strong> - Out team noticed that an increasing number of accounts may experience sudden drops in reported sales. This may lead to only PPC sales being reported, all sales being zero or missing data in cockpit.<br /><br />Our team is already working on a fix. But since it requires some larger changes it might take us a few more day to have it up and running. We shoot to have profit stable during the next week (Sep 13th). As the development occures we will post new updates on status.sellics.com<br /><br />Thank you for your patience in the interim.</p>tag:sellics-system.statuspage.io,2005:Incident/31314052019-10-22T21:49:23+02:002019-10-22T21:49:23+02:00All historic profit data (outside of the last three days) not seen in cockpit or profit module.<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>21:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>17:44</var> CEST</small><br><strong>Investigating</strong> - Our team is aware of missing profit data</p>tag:sellics-system.statuspage.io,2005:Incident/30149802019-10-09T16:46:55+02:002019-10-09T16:46:55+02:00Niche Analyzer not loading results for certain searches<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:46</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:09</var> CEST</small><br><strong>Investigating</strong> - There is currently an issue with the niche analyzer. At this point we have no information if it is in relation to a change in Amazon's search results or an issue our end.<br /><br />Apologies for any inconvenience and thank you for your patience!</p>tag:sellics-system.statuspage.io,2005:Incident/30554192019-10-08T10:15:17+02:002019-10-08T10:15:17+02:00Temporary Outages (Profit) and Delays (automation triggers, ranking & review updates)<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:27</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> CEST</small><br><strong>Update</strong> - Due to the outage there are still some features not 100% available:<br /><br />PPC: the rule automation will be delayed, AdScheduling did not trigger and reports for EU accounts will be delayed by about 5 hours.<br /><br />As the Keyword and Review updates could not take place during the night, they will start later today. We apologize for the inconvenience and thank you for your patience.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> CEST</small><br><strong>Update</strong> - The features are available again, account settings are still unavailable. We will post updates as soon as they occur.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:45</var> CEST</small><br><strong>Monitoring</strong> - A solution has been implemented. We are closely monitoring everything and making sure there are no complications.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:39</var> CEST</small><br><strong>Investigating</strong> - Our developers are on it and it should be resolved soon. Apologies for the inconvenience!</p>tag:sellics-system.statuspage.io,2005:Incident/28963592019-09-04T14:37:19+02:002019-09-04T14:37:19+02:00Increased wait times for all customer support inquires<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>14:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>18:17</var> CEST</small><br><strong>Investigating</strong> - Thank you for your patience as we get to all of your questions.<br />In the interim please consult our FAQ section here: https://intercom.help/sellicsSE/en/<br />If your question is related to our new profit dashboard, please consult here: https://intercom.help/sellicsSE/en/collections/1370595-sales-profit</p>tag:sellics-system.statuspage.io,2005:Incident/29008802019-08-22T16:16:24+02:002019-08-22T16:16:24+02:00Profit 02 briefly down, will be back shortly<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:16</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>15:55</var> CEST</small><br><strong>Investigating</strong> - On another note, various bugs in Profit 2 have been resolved today:<br /><br />When selecting Seattle timezone, the today view defaulted to show data in a wrong timezone <br />FBA Shipping Fees were off / inflated for many users<br />Profit sum was not taking CoGS of refunds into account<br /><br /><br />We are still working on a few other issues in Profit 02 though as things should get fully ready over the next 1-2 weeks!<br /><br />Thank you for your patience in this time of transition!</p>tag:sellics-system.statuspage.io,2005:Incident/28949272019-08-21T15:43:57+02:002019-08-21T15:43:57+02:00Profit Cost Migration - New Sales Data Flow stopped for 1-3 hours<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:43</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:19</var> CEST</small><br><strong>Investigating</strong> - There were some issues transfering the Profit 01 COGS to Profit 02 for some accounts. We are again attempting another migration, for which we temporarily have to stop pulling in new sales.<br /><br />The process should be over in a couple of hours and the new sales data will be retrieved again soon!</p>tag:sellics-system.statuspage.io,2005:Incident/28822572019-08-19T10:55:24+02:002019-08-19T10:55:24+02:00Ranking section currently not reporting ranking or keyword information<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>10:55</var> CEST</small><br><strong>Resolved</strong> - The cause has been found and fixed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>10:54</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:42</var> CEST</small><br><strong>Investigating</strong> - Thank you for your patience while our team creates a fix.</p>tag:sellics-system.statuspage.io,2005:Incident/28659452019-08-15T15:16:43+02:002019-08-15T15:16:43+02:00Advertising API unstable -> EU data updates missing -> Automation & Ad Scheduling turned off in Europe<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>15:16</var> CEST</small><br><strong>Resolved</strong> - Amazon seems to have resolved the issue and everything is stable again!</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>11:06</var> CEST</small><br><strong>Investigating</strong> - Amazon's Advertising API is currently having technical issues, preventing us from updating new data and slowing down changes made within Sellics significantly.<br /><br />We have therefore turned off the automation and ad scheduling for the time being.<br /><br />Our developers have reached out to Amazon's API team and hope for a speedy solution. Apologies for the inconvenience and thank you for your patience!</p>tag:sellics-system.statuspage.io,2005:Incident/28555372019-08-14T17:11:31+02:002019-08-14T17:11:31+02:00PPC Automation Triggering currently disabled<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>Resolved</strong> - The automation feature will resume normaly again for bid rules this night, as well as get started for keyword rules!</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>10:50</var> CEST</small><br><strong>Identified</strong> - As you might have already seen, we are in the process of launching a huge update to our Automate feature:<br /><br />Keyword Harvesting & Movement: http://help.sellics.com/en/articles/3215848-how-do-automated-keyword-rules-work<br /><br />In order to sustain tool stability during the implementation of these additional rules, automation is currently on hold and will not trigger any actions for both bid and keyword rules.<br /><br />We hope to finalize this implementation as quickly as possible over the next few hours/days. Apologies for any inconvenience caused and thank you for your patience - it will be worth while!</p>tag:sellics-system.statuspage.io,2005:Incident/23218812019-08-06T18:03:36+02:002019-08-06T18:03:36+02:00Increased loading times expected for keyword rankings features<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>18:03</var> CEST</small><br><strong>Resolved</strong> - For most users the speed on keyword related feature pages should now load at normal speed, which is why we are setting this status to solved.<br /><br />Large customers with a lot of asins/keywords may still experience longer loading times. We are continuing to work on this.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:09</var> CEST</small><br><strong>Update</strong> - We have had some breakthroughs in the backend to generally speed up all rankings related features, though there are still occurences of prolonged loading times.<br /><br />We are continuing to work on this from all angles!</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>12:09</var> CEST</small><br><strong>Monitoring</strong> - The switch to the parent based rankings (by default) has been completed. There is still some restructuring work to be done for the database though, so for now the loading times are still expected to remain quite high, unfortunately.<br /><br />We thank you again for your patience and hope to have this solved asap!</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:18</var> CEST</small><br><strong>Identified</strong> - In light of certain changes made by Amazon (and because we feel it makes more sense anyway), we are preparing a switch in how Rankings are displayed for your products.<br /><br />Currently, under "Rankings", as well as "Current Ranking" in your product dashboards, Sellics shows the specific ranking of the Child ASIN (variation) you are looking at. This specific child ASIN is, however, often not actually ranking for the respective keywords. This makes it look like your product is not found, when in truth customers simply find another variation in the search results, which basically leads to the same outcome.<br /><br />Sellics will therefore soon, by default, only show rankings of the best ranked variation for each child ASIN. This is quite a big structural change in our backend and will require a few days to complete - it may also lead to increased loading times for keyword data. <br /><br />Apoligies for any inconvenience caused by this and thank you for your patience!</p>tag:sellics-system.statuspage.io,2005:Incident/27799412019-08-06T10:03:43+02:002019-08-06T10:03:43+02:00Increased wait times for Customer Support inquires and questions<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>12:25</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a high volume of customer questions and inquires. We will answer your question but wait times may be increased. Please consult our our help center in the meantime:<br />https://intercom.help/sellicsSE/en/</p>tag:sellics-system.statuspage.io,2005:Incident/27317122019-07-19T12:42:36+02:002019-07-19T12:42:36+02:00PPC Manager: campaigns/filters not accessible in Firefox<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>12:42</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved and the PPC Manager is fully operational again in Firefox</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:20</var> CEST</small><br><strong>Identified</strong> - Campaigns and filters in the PPC Manager are currently not accessible through Firefox. Please use Chrome as long as the issue persists.</p>tag:sellics-system.statuspage.io,2005:Incident/26896522019-07-17T15:23:56+02:002019-07-17T15:23:56+02:00Mobile app not showing profit information<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:26</var> CEST</small><br><strong>Investigating</strong> - Profit data is missing in the mobile app.<br />Our team is evaluating the situation and working on a fix.<br />Thank you for the patience</p>